Delete your account & data

1. Delete your account inside the app

If the app supports accounts, the quickest way is in the app itself:

1. Open the app and sign in.
2. Go to Settings (or Profile) → Account.
3. Tap Delete account and confirm.

Your account will be deleted straight away and associated data removed as described below.

2. Request deletion by email

If you can't access the app, or you no longer have it installed, email us:

Please send the request from the email address linked to the account so we can verify it's you. We will confirm receipt and complete deletion within 30 days.

3. What data is deleted

• Your account profile (name, email address, profile picture, sign-in identifiers).
• Content you created or uploaded in the app (for example notes, files, images, saved items and progress).
• Preferences and settings stored on our servers.
• Push notification tokens and device identifiers linked to your account.
• Analytics data linked to your account identifier, where technically possible.

4. Data we may keep

• Transaction records – purchase and invoice records kept for up to 6 years to meet tax and accounting obligations.
• Security and fraud records – limited records kept for up to 12 months where needed to prevent abuse.
• Backups – deleted data may remain in encrypted backups for up to 35 days before being permanently overwritten.
• Aggregated data – anonymised statistics that can no longer identify you.

5. Delete some data without deleting your account

You can delete individual items of content inside the app. To request deletion of specific data (for example analytics or support history) without closing your account, email app@japrox.store with the subject “Data deletion request” and tell us what you would like removed.

6. Subscriptions

Deleting your account does not cancel subscriptions purchased through the App Store or Google Play. Cancel these in your store account settings first – see Help & FAQ.

For more on your rights, see our Privacy Policy.